Get in Touch With Us
We are always glad to hear from the people who read our pages. Whether you have a question, a suggestion, or something you think we could do better, this page explains how to reach us and what to expect once you do.
How to Contact Us
The simplest way to reach our team is by email. Please write to us at [email protected] and a member of our team will read your message personally.
To help us reply quickly and accurately, it is useful to include:
- A short subject line that sums up your message
- The page or section of the website you are writing about, if relevant
- A clear description of your question or comment
- Any details that might help us understand the situation, such as the date you noticed an issue
What You Can Write to Us About
We welcome messages on a wide range of subjects. Common reasons people get in touch include:
- Corrections: if you spot information that looks out of date or inaccurate, please let us know so we can check it.
- General questions: if something on a page is unclear, we are happy to explain it in plainer terms.
- Feedback: ideas for new topics or ways to make the website easier to use are always appreciated.
- Partnership or media enquiries: we will direct these to the right person on our team.
When to Expect a Reply
We aim to respond to every message within two to three working days. During busy periods or public holidays, it may take a little longer, but we do read everything we receive. If your message is about a correction, we may need extra time to look into the details before we reply properly.
Please note that we are not able to offer personal advice on individual circumstances. Where a question falls outside what we can help with, we will do our best to point you in a sensible direction.
Your Information
When you contact us, we only use the details you share to read and answer your message. We do not sell your information or add you to mailing lists without permission. You can find out more about how we handle personal details in our Privacy Policy. For the general rules that apply to using this website, please see our Terms of Use.
Thank You
Every message helps us keep this website clear, accurate and useful. We appreciate you taking the time to write, and we look forward to hearing from you.